Privacy Policy

Effective Date: 09 September 2025

This Privacy Policy explains how Mushmore (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website https://mushmorehealth.com/ (the “Site”) and purchase our products. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (GDPR) and related data protection laws.

1. Information We Collect

We collect information to provide and improve our services, process transactions, and communicate with you.

A. Information You Provide Directly
This includes information you actively give us when you:

  • Make a purchase or subscribe to our service (e.g., name, billing address, shipping address, email, phone number).
  • Create an account (e.g., username, password).
  • Sign up for our newsletter or marketing communications.
  • Contact us for customer support.
  • Use an influencer referral code during checkout.

B. Payment Data

We process payment information to complete transactions. This data (e.g., credit card numbers) is typically processed directly by our third-party payment processors (e.g., Stripe, PayPal, WooCommerce Payments) and we do not store sensitive payment details.

C. Automatically Collected Data

When you use the Site, we automatically collect data related to your device and activity, including:

  • Usage Data: Pages viewed, time spent on pages, referral source, and navigation paths.
  • Technical Data: IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information (The Legal Basis)

We use your personal data based on the following legal grounds under GDPR:

Legal Basis Purpose Example
Contractual Necessity To process orders and manage your account. Fulfilling your subscription, delivery, and payments.
Legitimate Interest To improve our business, products, and services. Analysing website traffic, preventing fraud, managing influencer/affiliate commissions.
Consent For marketing communications, you specifically opt-in to. Sending you our email newsletter about new products and promotions.
Legal Obligation To comply with legal or regulatory requirements. Maintaining accurate financial and tax records.

3. Sharing Your Personal Data

We may share your data with third parties necessary to run our business or when required by law:

  • Service Providers: We share necessary data with companies that perform functions on our behalf, such as payment processing, order fulfillment, shipping, email marketing, and analytics (e.g., Shopify, Google Analytics, shipping carriers).
  • Affiliate/Influencer Partners: If you use a referral code, we share the purchase data necessary to calculate and award commission to the relevant partner. We do not share your full payment details.
  • Legal Compliance: We may disclose your data if required to do so by law, court order, or governmental request.

4. International Data Transfers

Your information may be transferred to, stored in, and processed in countries outside of the United Kingdom and the European Economic Area (EEA), such as the United States (where our service providers like website hosting platforms and email services may be located).

When transferring data internationally, we ensure adequate safeguards are in place, typically by using Standard Contractual Clauses (SCCs) approved by the European Commission or the UK government.

5. Your GDPR Data Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • The Right to Erasure (‘Right to be Forgotten’): You have the right to request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing).
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

We use cookies, which are small data files placed on your computer or mobile device when you visit our Site. We use cookies for:

  • Essential Site Functionality (e.g., shopping cart and checkout).
  • Performance and Analytics (e.g., understanding visitor traffic).
  • Marketing and Advertising (e.g., showing you relevant ads).

You can control or block cookies through your browser settings. However, disabling essential cookies may impact your experience on the Site.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting
requirements. Generally, we will keep customer account data for 2 years after you cease to be a customer.

8. Contact Information

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:
Email: care@mushmorehealth.com